Patient Friendly Recognition enables health care teams to demonstrate how well they involve patients and the public.

What can be achieved?

for the organisation…

• culture change in the relationship of the organisation and its staff with patients and the public
• systematic approach so patient involving care is practised consistently
• integration of initiatives
• demonstration of PPI achievements e.g. for Healthcare Commission inspections and  clinical governance
• patients who are informed and involved, and whose emotional well-being has been considered, are less likely to complain
• a more efficient and cost-effective organisation

for staff…

• opportunity to reflect on their practice
• removes anxiety about PPI, it becomes an everyday activity
• develops competencies and confidence
• framework from which to address difficult issues
• inter-professional team building
• on-line manual for induction and training
• material for CPD and appraisal
• record of successes, boosting morale and maintaining momentum
• the reward of patients’ appreciation

for patients and the public…

• consistent involvement in their care, with better clinical outcomes
• better emotional experience, with better clinical outcomes
• opportunity to contribute their skills and experience, positively and meaningfully, to the organisation.