Our programmes are based on a framework of modules which reflect national policy priorities.

Why involvement? Why partnership? a compulsory foundation that looks at participants’ own experience and begins to develop an understanding of the benefits, for staff and users, of working in partnership with patients.

Information to patients asks participants to examine what information they make available and to question whether it helps patients to share decisions or to be compliant with health professionals. Consent, access, letter sharing and professional responses are discussed alongside the impact of the Internet.

Feedback from patients looks at creating a dialogue, encouraging participants to examine all the ways they get information about what patients think of their services and how they can use that information for positive change.

Creating trust and accountable services starts from the premise that the ‘real right' of patients is a safe service and looks at how users can contribute to its quality. It explores the shift from professional autonomy to professional accountability.

Working with community and groups enables service providers to see how volunteers and groups can contribute to care in ways that benefit patients and professionals alike.

The patient’s journey examines how the culture of a department or practice affects care and develops staff capacity to share decisions. It looks at patients needs before and after the clinical encounter. It seeks to combine all the lessons learned by enabling participants to knit public involvement into a whole.

Each programme is tailored to the issues and concerns of participants. Professionals gain the confidence to engage patients and community and see the benefits to them of a less hierarchical, patient-focused organisation.