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- developing patient and public involvement skills of senior staff and boards so they can provide effective leadership
- development of directors and senior managers with responsibility for managing specialist PPI staff
- preparation of effective information for service users
- auditing the involvement of users and their experience
- how to work with Expert Patient Programmes
- management of complaints for directors, complaints staff and clinicians
- support for those involved in clinical research, where demonstration of patient involvement is crucial for research design and funding
- for inter-professional teams directly providing care
- ongoing support to sustain changes in culture and behaviour
and a Patient Friendly Recognition scheme for individuals, teams and organisations.
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“I found the day to be positive and thought provoking, really made me look at the service and provide in a different way”
From a session run with a GUM clinic
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